Welcome to Khadi Ilavam Panju Mattress and Pillows ("Company", "we", "our", or "us"). We are engaged in the manufacture and sale of traditional Ilavam Panju (Silk Cotton) mattresses and pillows in Tamil Nadu, India.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us.
Information We Collect
We may collect the following information from customers:
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Full Name
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Mobile Number
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Email Address (if provided)
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Billing Address
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Delivery Address
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Product preferences and order details
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Payment information necessary for processing orders
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Website usage information such as IP address, browser type, and cookies
Purpose of Collecting Information
Your information is collected for the following purposes:
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Processing and confirming orders
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Manufacturing customized products based on customer requirements
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Arranging delivery of products
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Providing customer support
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Sending order updates and service communications
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Improving our products, website, and customer experience
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Complying with applicable legal and regulatory requirements.
Delivery Policy
Delivery timelines are subject to:
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Product availability
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Manufacturing schedules
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Serviceability of the delivery location
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Transportation conditions
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Weather conditions, strikes, natural disasters, governmental restrictions, or other circumstances beyond our reasonable control.
Estimated delivery dates are indicative only and may vary depending on the above factors.
Sharing of Information
We do not sell or rent customer personal information.
We may share your information only with:
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Delivery and logistics partners
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Payment service providers
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Technology service providers assisting in website operations
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Government authorities or regulatory bodies where required by law.
All such sharing shall be limited to information necessary for the intended purpose.
Customer information shall be retained only for as long as necessary for order fulfillment, business records, warranty purposes, taxation requirements, and compliance with applicable laws.
Data Security & Cookies
We implement reasonable technical and organizational measures to safeguard customer information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Our website may use cookies and similar technologies to improve website functionality and analyze website traffic.
Users may disable cookies through their browser settings, though certain features of the website may not function properly.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external websites.
Customer Rights
Customers may request:
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Access to their personal information
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Correction of inaccurate information
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Deletion of information, subject to legal and business requirements
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Withdrawal of consent where applicable.
Requests may be submitted using the contact details provided below.
Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Tamil Nadu, India.
We reserve the right to modify this Privacy Policy at any time. Updated versions shall be posted on this page with the revised effective date.
Disclaimer
Product images are for illustrative purposes only. Handmade and natural Ilavam Panju products may exhibit minor variations in appearance, dimensions, and firmness. Delivery timelines are estimates and subject to availability and logistical conditions.